There are real pharmacists still out there...

Everyone knows that almost all of the good stores have been merged into conglomorates. The prices may be lower but the trade off is that there is no personal service and nobody knows your name!

This is particularly frustrating when it comes to pharmacies. Long lines. No personal pharmacist. Positioned next to the meat counter or produce department. The pharmacist is no longer an owner and independent professional but is a worker bee in the supermarket.

But wait, little pockets of individual and professional care can still be found. We found one. His name is Bill. He has a doctorate in pharmacy (Pharm.D). He knows all of the medical doctors in the area and he knows his patients by name. He Is great on the computer researching possible interactions with your herbs and prescriptions. Up to date technology and drugs YES. Traditional YES. You are first and foremost his patient not a customer. Big difference in attitude and approach. All within the confines of a supermarket.

A couple of years ago I called him to get a suggestion for an over the counter cold remedy that would not interact with my meds. He noticed that I had a hacking cough. So he said: "don't get out your pajamas. Drive out front, call me on your cell and I will bring it out to you. You can pay me later." And it happened. I think every supermarket pharmacy can learn from Dr. Bill. I moved farther away and would NEVER change pharmacies.



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David C Gardner, Ph.D. Linkedin